Guys,
Writing to you to get something off my chest.
I brought my car into Service (2001 Lancer Evo) at your New Market branch to get checked out. It was making a knocking noise from the right front and I didn’t have access to the tools or equipment to sort it out myself.
When I dropped it in I explained it was a suspension noise, originating either from one of the arms, sway bar or strut and was obvious when driving low speed over uneven ground.
Your guys had it from the 17th of August to the 1st of September and didn’t find any issues with the car. The first week you had it, you didn’t even take it for a road test saying that it didn’t have enough petrol in it. If somebody had called me, I could have saved you the trouble and popped down to fill it up for you. But no, you just let it sit there for 4 days until I called to see how you were going. That dealt with the guys then tried a few things over the following week, but the problem wasn’t apparent. Fair enough, these things happen. For some reason the noise it was making went away while you had it.
So I took the car back and a week later the noise came back again. So I brought it back in. I took the service foreman out for a quick drive so he could hear the noise. Which he did. He thought it could be the C.V joints. I told him I didn’t think so because the noise didn’t increase with the speed of the car. But he seemed sure. I organised to have the car dropped back in again.
You had it from the 22nd of September to the 8th of October. In this time, you decided to take the C.V out from the right front and swap it for the left front to see if that isolated the knocking noise. Which it didn’t. This took some time. We discussed this over the phone before you did it and I said for the second time that I didn’t think it was the right thing to do. And what do you know? It didn’t work.
Then miraculously on the 28th of September, you found the problem. The ball joints on the lower suspension arms were buggered. You dropped some lubricant in them and the knocking noise went away. I am not sure how this was overlooked for so long. When the car was parked and rocked back and forth in place, you could hear a knocking noise. I am not sure why it took so long to find.
But then worse, once the issue was found and rectified it then took me a further 8 days to get my car back, which I picked up on the 8th of October.
So at the end of the experience, I was left with 2 bills. $213.00 and $439.00. Both of which I paid because at the time I was in too much of a hurry to argue.
I not once received a phone call from you or your staff about anything. I had to chase you at every point. And every time I rang (2-3 times a week over 5 weeks). It was like I was a total stranger. “Who are you? What was your car? What do we have it for? No, not ringing any bells…”. It was incredibly frustrating and showed the complete lack of care on your staff’s part. I was talking to this dude 3 times a week but he doesn’t recognize me from a bar of soap? And seriously, if I hadn’t called, my car would still be in your garage, gathering dust.
The most frustrating thing of it all was the blind ignorance at which they went about the repair. I don’t know if it’s because all you guys do is fit window wipers and change oil filters all day, but seriously, this wasn’t a hard issue to solve. And whenever I talked to the guys behind the counter about it, they just switched off, like they were listening to some old lady with no car knowledge trying to describe the problem. I crewed for a NZ rally team for 3 seasons on evo 3’s, 6’s and 8’s. I worked myself through uni at a Pitstop garage. I know a little about cars. The C.V joint call was stupid.
The best part was that you guys had the car so long, the license lapsed and I got a $200 ticket for an expired registration while it was parked on Friday afternoon. Not really your fault. But yeah.
So all in all a pretty bitter experience. I brought it to you guys thinking, big name shop, they will take care of the car. What a joke!
Never again.




